Frequently Asked Questions
As we are not like most hotels or beach resorts, it’s only normal that you would have a few questions about your holiday and how things work. Below is a list of the most common queries we get asked. We have tried to answer as many as possible but if there is something you can’t find an answer to, please get in touch with our friendly sales team who will happily help you with whatever query you have.
WHICH AIRLINES FLY TO ZAKYNTHOS/ZANTE?
On Sundays, the three main ones are EasyJet, Thomas Cook and Thompson. But there are other airlines, so we recommend you look on skyscanner.net. If you are flying from another Greek island it’s worth looking at Sky Express for easy, quick and good value flights to the island.
On Saturdays, BA now fly direct to the island from London Heathrow.
WHAT IS THE AIRPORT CALLED?
Zakynthos or Zante – Airport Code ZTH
WHAT ARE THE CHANGEOVER DAYS AND HOW LONG CAN I BOOK MY HOLIDAY FOR?
The changeover days are Saturday or Sunday. You will need to contact the office to find out which accommodation offers which changeover day. We can offer ten nights where possible but on the whole all booking are mainly one or two weeks.
HOW DO THE WATERSPORTS PACKAGES WORK?
At the time of booking you will be asked if you want to get a sailing or paddle sport upgrade on top of your membership. A paddlesport upgrade allows you to use all the kayak’s & paddleboards. The full watersport upgrade allows you to use the kayak’s, paddleboards, windsurfers and sailing boats all week. These packages also includes all instruction. All packages can only be purchased on a weekly basis. Daily packages are not available in advance or at the Club.
CAN I UPGRADE WHEN I GET TO THE CLUB?
You can, however this is dependent on availability and it fills up quickly. We only sell a limited number of watersports and sailing packages so we highly recommend to purchase them at the time of booking to avoid disappointment.
DO I NEED TO BOOK A CAR OR A TAXI?
Some of our accommodation is a short walk from the club. The closest is about a five minute walk. We do recommend hiring a car especially if you have smaller children as it can be hard work walking up the Peligoni hill in the heat.
HOW DO I BOOK A CAR AND PICK IT UP?
Using our online Guest Hub, just fill in the form, submit and we will send you confirmation. You can either pick up the car from the airport or for a small charge, we can have the car delivered to the club for you.
HOW CAN I GET HOME IF I HAVE HAD A LONG LUNCH/NIGHT AND ON PARTY NIGHTS…?
Between the hours of 7:00am to 11:00am and 4:00pm until close, we offer a complementary driver service to provide freedom from driving and the flexibility to enjoy your holiday as you wish.*
*Please note that our driver service is not to be relied upon as the sole form of transport. We’ll only transport you from the Club to accommodation or vice versa. Maximum 6 people per trip.
DO I NEED MONEY AT THE CLUB?
No need for money, everything can be put on your tab and paid at the end of the week.
WHAT DOCUMENTATION DO YOU REQUIRE WHEN I ARRIVE?
You will be given a disclaimer form which we need filled in and then each tab set up needs a credit card as a guarantee.
HOW DO I PAY MY TAB?
Any credit card (excluding AMEX) using our machines or online.
WHAT DO I DO WHEN I ARRIVE?
Whether you have hired a car or arranged for a taxi, we recommend that all guests head to the Club first to check in. Then we’ll escort you to your villa! The check in time is from 4.00pm and you will normally arrive before then. We suggest you bring a change of clothes at the top of your bag, change at the Club and enjoy the facilities. Once your accommodation is ready, we will find you and take you up there.
ARE THERE DRIVING DIRECTIONS TO PELIGONI?
We will send you driving directions before you arrive. Should you not have received them please call us on 0208 740 3001.
ARE THERE BATHROOM PRODUCTS IN THE VILLA?
There are in some, the individual pages for the accommodation will give you more details.
IS THERE WIFI?
All accommodation and the Club have WiFi. It is not fast enough to stream films or games but fine for emails and browsing.
WHERE DO I FIND DIRECTIONS TO THE VILLA?
We ask that all guests head to the club will send you directions to the club before you arrive and then drive you up there as soon as it is ready for your arrival.
Food & Drink
CAN I ORDER SHOPPING TO MY VILLA?
Yes you can. Please head to our Guest Hub and fill out the form. We kindly ask you to fill out this form as soon as possible because any last minute requests submitted a day or 2 before you arrive may not be ready in time.
DO YOU HAVE CHEFS WHO COME TO THE VILLA?
Yes we do, we call them villa hosts and they can prepare dinners for you on any evening. Hosts will arrive at your villa at a chosen time, set up the table, cook, serve and clear up. These can be booked via our Guest Hub. We also offer hampers if you just want to have breakfast or dinner delivered and don’t want us to cook or serve.
SHOULD I BOOK RESTAURANTS IN THE AREA?
There are some fantastic options that we recommend, just ask at reception upon arrival.
ARE MOTORIZED WATERSPORTS INCLUDED IN MY FULL WATERSPORTS PACKAGE?
Water skiing, wakeboarding, Ringo rides and banana boating incur an additional cost and need to be booked separately.
DO YOU OFFER GROUP SAILING AND WINDSURFING LESSONS?
Yes we do, every day at approximately 11.00am, it’s a great way of meeting other guests and getting the children together.
Childcare, Kids & Teens
WHAT SORT OF CHILDREN’S ACTIVITIES/CRECHE FACILITIES DO YOU HAVE?
We have a crèche for the very little ones starting from three – four months up to four years old. Our brilliant qualified nannies will look after them during the day and babysit in the evening if you wish. You can book an unlimited week (9-6pm each day) or just use the service on an hourly basis. It is subject to availability so definitely best to book early!
The Sharky & George children’s activity programme is for four– twelve year olds and is open all season. We offer a flexible service with a few hours in the morning and a few hours in the afternoon.
The cost of the children’s activity programme is included in your membership. It does not include sailing or windsurfing lessons but the activities are as water based as possible.
IS THERE IN-VILLA BABYSITTING AND HOW MUCH IS IT?
Yes there is and it can be booked at the reception. We charge €20 per hour.
WHAT IS RECOMMENDED TO BOOK IN ADVANCE?
Watersports & paddlesport packages, trips on our vintage yacht Odyssey and the crèche. They always fill up and we don’t want disappointed guests!
WHAT IS THE WEEKLY AGENDA?
It varies hugely and the sales team can give you all the details however here is a guide:
Sunday | Teen Social at the Yard Bar
Monday | Teen Pool Party
Tuesday | Yard Bar Drinks | Monastery Walk & Dinner
Wednesday | Party Night
Thursday | Quiz Night
Friday | Race Day & BBQ with Fancy Dress Party Night
Things To Bring
DO I NEED TO BRING BEACH TOWELS?
We have these at the club however we kindly ask that don’t take them off site.
DO I NEED TO BRING MY BOAT LICENCE?
If you are renting speedboat with 30 horsepower of less than no licence is required. If you are renting a speedboat with more than 30 horsepower, an ICC is required and must be present on holiday.
DO I NEED TO BRING A HAIR DRYER OR HAIR STRAIGHTENERS?
Most villas have hair dryers but please check with our sales team. Unfortunately we don’t provide hair straighteners so we recommend that you bring these out.