Frequently Asked Questions
As we are not like most hotels or beach resorts, it’s only normal that you would have a few questions about your holiday and how things work. Below is a list of the most common queries we get asked. We have tried to answer as many as possible but if there is something you can’t find an answer to, please get in touch with our friendly sales team who will happily help you with whatever query you have.
WHICH AIRLINES FLY TO ZAKYNTHOS/ZANTE?
On Saturdays, British Airways, EasyJet, Thompson, TUI and Jet2 all fly direct to the island from London Airports.
On Sundays, the two main airlines that fly are EasyJet and Thompson. There are other airlines, so we recommend you look on skyscanner.net. If you are flying from another Greek island it’s worth looking at Sky Express for easy, quick and good value flights to the island.
WHAT IS THE AIRPORT CALLED?
Zakynthos or Zante – Airport Code ZTH
WHAT ARE THE CHANGEOVER DAYS AND HOW LONG CAN I BOOK MY HOLIDAY FOR?
The changeover days are Saturday or Sunday. You will need to contact the London office to find out which accommodation offers which changeover day. Bookings in high season must adhere to our weekly changeover days.
DO I HAVE TO GET MEMBERSHIP TO USE THE CLUB?
Yes, each person in the booking needs to get membership to the club. Watersports, paddlesports and motorised watersports upgrades are optional and at an additional cost. Please note that memberships are only offered to guests that have booked a Peligoni holiday via our London office. We limit the number of memberships that are sold for any given week and these must be purchased in advance.
WHAT DOES MEMBERSHIP INCLUDE?
Your membership includes entry to the club and the use of all the land-based facilities. These facilities include (but are not limited to) use of the tennis court, sunbeds, the pool, towels, group yoga and fitness lessons, bike rides, children’s activities with Sharky & George, our concierge and our driver service at allocated times and some events. Various additional services such as the spa, food and drink, tennis lessons, some motorised watersports* and excursions are an additional cost. For full details and to check exactly what is included, please ensure you speak to the London Office to clarify any questions you may have.
*You can purchase a motorised watersports membership upgrade (The Ski Pass) from the London office if you are a keen skier or boarder.
HOW DO THE WATERSPORTS PACKAGES WORK?
At the time of booking you will be asked if you want to get a sailing or paddlesport upgrade on top of your membership. A paddlesport upgrade allows you to use all the kayaks and paddleboards. The full watersports upgrade allows you to use the kayaks, paddleboards, windsurf boards and sailing boats all week. These packages also include all instruction and safety equipment. These packages can only be purchased on a weekly basis. Daily packages are not available at any time.
New to our membership offering for 2019, you can mow purchase a motorised watersports membership upgrade known as The Ski Pass. This allows you to spend as much time on the water as possible, for as little as possible.
CAN I UPGRADE WHEN I GET TO THE CLUB?
We only sell a limited number of paddlesport, sailing and motorised watersports packages so we highly recommend that you purchase them at the time of booking to avoid disappointment. Should we be full at the time of booking, please do ask to be put on our waiting list.
CAN I HAVE A BALLPARK FIGURE OF WHAT THIS HOLIDAY MIGHT COST ME?
You can, however this is dependent on many factors both prior and during your holiday. Please look at the Holiday Inspiration Page as we have set up a few typical itineraries that should give you a good idea of the costs involved in a holiday with Peligoni. Please note that these costs can vary slightly but they will give you an accurate idea.
DO I NEED TO BOOK A CAR OR A TAXI?
We strongly recommend that you hire a car, especially if you have smaller children as there is no protection from the sun and during the summer the Peligoni hill can be quite uncomfortable to walk. Please note that although we do offer a driver service, this should not be looked at as an alternative to hiring a car. At busy times of the day and night, there might be a long wait until a driver is available.
HOW DO I BOOK A CAR AND PICK IT UP?
Using our online Guest Hub, just fill in the form and we will confirm the car for you. You can either pick up the car from the airport or for a small charge, we can have the car delivered to the club for you.
HOW CAN I GET HOME IF I HAVE HAD A LONG LUNCH/NIGHT AND ON PARTY NIGHTS?
We offer a complementary driver service to provide freedom from driving and the flexibility to enjoy your holiday as you wish.* Please note that the driver service is not to be relied on as an alternative to car hire.
* The service is complimentary between 7am and 11am and 4pm and 12am. After hours lifts are available from 12am to 1am (2am on party nights) however, there is a charge of 25€ (35€ after 2am) per villa drop off in this period.
DO I NEED MONEY AT THE CLUB?
Everything can be put on your tab and paid at the end of the week. You can however pay by card or cash as you go along if you prefer.
HOW DO I PAY MY TAB?
When checking out of the club on your departure day you can settle your tab at Reception.*
*We accept most major credit cards however we do not accept AMEX.
WHAT DO I DO WHEN I ARRIVE?
Whether you have hired a car or arranged for a taxi, we recommend that all guests head to the club first to check-in. The check-in time is from 4.00pm and you will normally arrive before then. We suggest you bring a change of clothes or a day bag, change at the club and enjoy the facilities. Once your accommodation is ready, we will come and find you and take you to your accommodation.
ARE THERE DRIVING DIRECTIONS TO PELIGONI?
We will send you driving directions prior to your arrival at the club. There will also be a member of staff to greet you at the airport* and can offer extra help with the directions should you need them.
*Please note that some late-night flights might not be greeted at the airport.
WHAT DOCUMENTATION DO YOU REQUIRE WHEN I ARRIVE?
You will be sent a disclaimer form which we need filled in and then each tab set up needs a credit/debit card as a guarantee.
ARE THERE BATHROOM PRODUCTS IN THE VILLA?
Some villas provide complimentary toiletries. You can check the facilities list on your accommodation page on our website.
IS THERE WIFI?
There is wifi in all our accommodation and also at the club. However, please remember this is a small island in Greece. It can be unpredictable and it’s not fast enough to stream films or games but fine for emails and browsing as long as you manage your expectations.
WHERE DO I FIND DIRECTIONS TO THE VILLA?
We ask that all guests head to the club to check-in first. We will send you directions to the club prior to your holiday and there will be someone at the airport to assist you further if needs be.
DO YOU HAVE HAIRDRYERS OR HAIR STRAIGTENERS
Please check your accommodation facility list on the website. All facilities will be listed.
Food & Drink
CAN I ORDER SHOPPING TO MY VILLA?
Yes you can. Please head to our Guest Hub on our website and fill out the form. We kindly ask you to fill out this form at least 48 hours prior to your arrival. Any requests made after that time, may not be accepted or delivered. If you wish to order shopping or a hamper when you are at the club, please order at Reception.
DO YOU HAVE CHEFS WHO COME TO THE VILLA?
Villa Hosts can prepare dinners for you for during the day or on any evening. Hosts will arrive at your villa at a chosen time, set up the table, cook, serve and clear up. These can be booked via our Guest Hub.
WHAT OPTIONS ARE THERE FOR EATING OTHER THAN THE CLUB?
There are some fantastic options that we recommend, which can be arranged by our reception team. If you are looking to eat at your villa, we can prepare and deliver hampers for you or one of our villa hosts to cook. If you are landing after 6.30pm in the evening, we recommend a welcome hamper that we can deliver to your villa. We can also recommend some local restaurants that are popular. You can also book these through the reception team.
WHAT ARE THE FOOD OPTIONS FOR CHILDREN?
Children are welcome to dine at the club and with firm family favourites on the menu, we really encourage family dining in our restaurant. For our little travellers, if your child has a crèche space, new for 2020 we will be offering tea around 4.30/5pm meaning parents are free to pick up children a little later. During high season, we will be offering an early tea for children aged 4 – 7 years – Kids’ Supper Club! This will take place three days a week and will be supervised by a member of the Peligoni team.
ARE MOTORIZED WATERSPORTS INCLUDED IN MY FULL WATERSPORTS PACKAGE?
We offer a motorised watersports membership upgrade called The Ski Pass*. Our Ski Pass has been designed to allow keen skiers and boarders to spend as much time on the water as possible, for as little as possible. This upgrade can be purchased with the team in the London office prior to your arrival at the club.
*Ringos & Crazy Sofa are not included in this membership.
DO YOU OFFER GROUP SAILING AND WINDSURFING LESSONS?
Yes we do. They run every day depending on the weather. It’s a great way of meeting other guests and getting the children together. We also offer progression lessons for adults.
CAN WE SCUBA DIVE AT THE CLUB?
No, mainly due to a lack of marine life the island is not renowned for scuba diving. There is a small centre at the very south of the island, about 1hr 30min from the club.
Childcare, Kids & Teens
WHAT SORT OF CHILDREN’S ACTIVITIES/CRECHE FACILITIES DO YOU HAVE?
We have a crèche for the very little ones starting from three – four months up to four years old. Our brilliant qualified nannies will look after them during the day and babysit in the evening if you wish. Crèche spaces are sold on a weekly basis only and are not included in your membership. They are subject to availability so definitely best to book early!
The Peligoni’s Childcare team work alongside Sharky & George to create and run our fantastic children’s activity programme for guests aged between four and twelve years old. Activities are put on for all ages during the summer with Sharky and George joining us for the May Half Term week and also in July and August. We offer a flexible service with a few hours of activities in the morning and a few hours of activities in the afternoon.
The cost of the children’s activity programme is included in the membership. It does not include sailing or windsurfing lessons but the activities are as water based as possible.
WHAT ACTIVITIES DO YOU HAVE TEENAGERS?
We run sociable tailored activities for teens aged 14-18 and what we call our ‘Inbeteeners‘ aged 11-13. Inbeteeners and teens are strongly recommended to have at least Paddlesport upgrades as a third of the activities will require Paddlesports and a third will require a Full Watersports upgrades. You can find out more on our Waterports upgrades here.
IS THERE IN-VILLA BABYSITTING AND HOW MUCH IS IT?
Yes, there is and it can be booked at Reception. We charge €20 per hour but this price is subject to change.
WHAT IS RECOMMENDED TO BOOK IN ADVANCE?
Watersports & paddlesport packages, waterskiing and wakeboarding sessions, trips on our vintage yacht Odyssey, Stork racing bikes, villa hosts and the crèche. They always fill up and we don’t want disappointed guests!
WHAT IS THE WEEKLY AGENDA?
It varies hugely. The sales team can give you all the details and you can view a sample here.
Things To Bring
DO I NEED TO BRING BEACH TOWELS?
We have these at the club however we kindly ask that don’t take them off site. They work on a token basis. Each guest will be given two chips and they are swapped for towels each day. At the end of the day when you have finished with the towels we kindly ask that they are returned to reception and your tokens will be returned ready for you to use the following day.
Payment & Cancellations
WHAT DO I HAVE TO PAY FOR IN ADVANCE?
If you are booking more than three months prior to your arrival you will need to pay 25% of the accommodation cost as well as the total cost of memberships and additional upgrades on the booking. Any additional extras added to your booking need to be paid for at the time of the request. 3 months prior to arrival, the balance of the accommodation will be required.
For all bookings made within 3 months of your arrival, the full balance will be required at the time of booking.
WHAT’S THE CANCELLATION POLICY?
For all activities and extras requested and paid for in advance, we have a strict Cancellation Policy in place. Please read this carefully before you make any bookings. Our London office can answer any questions you may have.