Frequently Asked Questions
As we are not like most hotels or beach resorts, it’s only normal that you would have a few questions about your holiday and how things work. Below is a list of the most common queries we get asked. We have tried to answer as many as possible but if there is something you can’t find an answer to, please get in touch with our friendly sales team who will happily help you with whatever query you have.
WHICH AIRLINES FLY TO ZAKYNTHOS/ZANTE?
On Sundays, the three main ones are EasyJet, Thomas Cook and Thompson. But there are other airlines, so we recommend you look on skyscanner.net. If you are flying from another Greek island it’s worth looking at Sky Express for easy, quick and good value flights to the island.
On Saturdays, BA now fly direct to the island from London Heathrow.
WHAT IS THE AIRPORT CALLED?
Zakynthos or Zante – Airport Code ZTH
WHAT ARE THE CHANGEOVER DAYS AND HOW LONG CAN I BOOK MY HOLIDAY FOR?
The changeover days are Saturday or Sunday. You will need to contact the London Office to find out which accommodation offers which changeover day. Bookings in high season must be either 7 or 14 nights.
DO I HAVE TO GET MEMBERSHIP TO USE THE CLUB?
Yes, each person in the booking needs to get membership to the club. Watersports and paddlesport upgrades are optional and at an additional cost. Please note that memberships are only offered to guests that have booked a Peligoni holiday via our London office. We limit the number of memberships that are sold for any given week and these must be purchased in advance.
The club also offers a “weekend only” membership to non-Peligoni visitors that can be paid onsite – this membership is subject to availability and completely at the club’s discretion.
WHAT DOES MEMBERSHIP INCLUDE?
Your membership includes entry to the club and also use of all the land-based facilities. These facilities include (but are not limited to) use of the tennis court, the sun loungers, the pool, towels, group yoga and fitness lessons, bike rides, children’s activities with Sharky & George, our concierge, driver service at allocated times and some events. Various additional services such as the spa, food and drink, tennis lessons, waterskiing, wakeboarding and excursions are an additional cost. For full details and to check exactly what is included, please ensure you speak to the London Office to clarify any questions you may have.
HOW DO THE WATERSPORTS PACKAGES WORK?
At the time of booking you will be asked if you want to get a sailing or paddlesport upgrade on top of your membership. A paddlesport upgrade allows you to use all the kayaks and paddleboards. The full watersports upgrade allows you to use the kayaks, paddleboards, windsurf boards and sailing boats all week. These packages also includes all instruction. These packages can only be purchased on a weekly basis. Daily packages are not available at any time
CAN I UPGRADE WHEN I GET TO THE CLUB?
We only sell a limited number of paddlesport and sailing packages so we highly recommend to purchase them at the time of booking to avoid disappointment. Should we be full at the time of booking, please do ask to be put on our waiting list. Please note that these upgrades do not include motorised activities. These must be booked separately.
CAN I HAVE A BALLPARK FIGURE OF WHAT THIS HOLIDAY MIGHT COST ME?
You can, however this is dependent on many factors both prior and during your holiday. Please look at the Holiday Inspiration Page as we have set up a few typical itineraries that should give you a good idea of the costs involved in a holiday with Peligoni. Please note that these cost can vary slightly but they will give you an accurate idea.
DO I NEED TO BOOK A CAR OR A TAXI?
A small number of our accommodation is only a short walk from the club with the closest being approximately a five minute walk. We strongly recommend hiring a car especially if you have smaller children as there is no protection from the sun and during the summer the Peligoni hill can be quite uncomfortable to walk.
Please note that although we do offer a driver service this should not be looked at as an alternative to hiring a car. At busy times of the day and night, there might be a long wait until a driver is available.
HOW DO I BOOK A CAR AND PICK IT UP?
Using our online Guest Hub, just fill in the form, submit and we will send you confirmation. You can either pick up the car from the airport or for a small charge, we can have the car delivered to the club for you.
HOW CAN I GET HOME IF I HAVE HAD A LONG LUNCH/NIGHT AND ON PARTY NIGHTS?
Between the hours of 7:00am to 11:00am and 4:00pm until close, we offer a complementary driver service to provide freedom from driving and the flexibility to enjoy your holiday as you wish.*
*Please note that our driver service is not to be relied upon as the sole form of transport. We’ll only transport you from the club to accommodation or vice versa. Maximum six people per trip.
DO I NEED MONEY AT THE CLUB?
No need for money, everything can be put on your tab and paid at the end of the week. You can however pay by card or cash as you go along if you prefer.
HOW DO I PAY MY TAB?
Any credit card (excluding AMEX) using our machines or online.
WHAT DO I DO WHEN I ARRIVE?
Whether you have hired a car or arranged for a taxi, we recommend that all guests head to the club first to check in. Then we’ll escort you to your villa! The check in time is from 4.00pm and you will normally arrive before then. We suggest you bring a change of clothes at the top of your bag, change at the club and enjoy the facilities. Once your accommodation is ready, we will find you and take you up there.
ARE THERE DRIVING DIRECTIONS TO PELIGONI?
We will send you driving directions before you arrive. Should you not have received them please call us on 0208 740 3001.
ARE THERE BATHROOM PRODUCTS IN THE VILLA?
There are in some, the individual pages for the accommodation will give you more details.
IS THERE WIFI?
There is WIFI in all our accommodation and also at The Club however please remember thios is an island in Greece. It can be unpredictable and it’s not fast enough to stream films or games but fine for emails and browsing as long as you manage your expectations.
WHERE DO I FIND DIRECTIONS TO THE VILLA?
We ask that all guests head to the club first, to check in. We will send you directions to the club before you arrive and then drive you up to your villa as soon as it is ready for your arrival.
Food & Drink
CAN I ORDER SHOPPING TO MY VILLA?
Yes you can. Please head to our Guest Hub and fill out the form. We kindly ask you to fill out this form at least three working days prior to your arrival. Any requests made after that time, may not be accepted or delivered. All requests when you are at the club should be directed to the reception team.
DO YOU HAVE CHEFS WHO COME TO THE VILLA?
Yes we do, we call them Villa Hosts and they can prepare dinners for you on any evening. Hosts will arrive at your villa at a chosen time, set up the table, cook, serve and clear up. These can be booked via our Guest Hub. We also offer hampers if you just want to have breakfast or dinner delivered and don’t want us to cook or serve. Due to a limited number of Hosts, we strongly recommenced you book the Hosts in advance. One Host can serve up to 10 people, two Hosts will be needed for groups over 10 and up to 20.
WHAT OPTIONS ARE THERE FOR EATING OTHER THAN THE CLUB?
There are some fantastic options that we recommend, which can be arranged by our reception team. If you are looking to eat at your villa, we can prepare and deliver hampers for you or one of our villa hosts to cook. If you are landing after 6.30pm in the evening, we recommend a welcome hamper that we can deliver to your villa. We c an also recomend some local restaurants that are popular.
ARE MOTORIZED WATERSPORTS INCLUDED IN MY FULL WATERSPORTS PACKAGE?
No, waterskiing, wakeboarding, ringo rides, banana boating and the Crazy Sofa incur an additional cost and need to be booked separately. We recommend booking your ski sessions in advance to secure the best times.
DO YOU OFFER GROUP SAILING AND WINDSURFING LESSONS?
Yes we do, every day at approximately 11.00am, it’s a great way of meeting other guests and getting the children together. We also offer progression lessons for adults.
Childcare, Kids & Teens
WHAT SORT OF CHILDREN’S ACTIVITIES/CRECHE FACILITIES DO YOU HAVE?
We have a crèche for the very little ones starting from three – four months up to four years old. Our brilliant qualified nannies will look after them during the day and babysit in the evening if you wish. Crèche spaces are sold on a weekly basis only. They are subject to availability so definitely best to book early!
The Peligoni’s Childcare team work alongside Sharky & George to create and run our fantastic children’s activity programme for guests aged between four and twelve years old. Activities are put on for all ages during the summer with Sharky and George joining us for the May Half Term week and also in July and August. We offer a flexible service with a few hours of activities in the morning and a few hours of activities in the afternoon.
The cost of the children’s activity programme is included in the membership. It does not include sailing or windsurfing lessons but the activities are as water based as possible.
IS THERE IN-VILLA BABYSITTING AND HOW MUCH IS IT?
Yes there is and it can be booked at the reception. We charge €20 per hour but this price is subject to change.
WHAT IS RECOMMENDED TO BOOK IN ADVANCE?
Watersports & paddlesport packages, waterskiing and wakeboarding sessions, trips on our vintage yacht Odyssey, villa hosts and the crèche. They always fill up and we don’t want disappointed guests!
WHAT IS THE WEEKLY AGENDA?
It varies hugely. The sales team can give you all the details and you can view a sample here.
Things To Bring
DO I NEED TO BRING BEACH TOWELS?
We have these at the club however we kindly ask that don’t take them off site. They work on a token basis. Each guest will be given two chips and they are swapped for towels each day. At the end of the day when you have finished with the towels we kindly ask that they are returned to reception and your tokens will be returned ready for you to use the following day.
DO I NEED TO BRING MY BOAT LICENCE?
If you are renting speedboat with 30 horsepower of less than no licence is required. If you are renting a speedboat with more than 30 horsepower, an ICC is required and must be present on holiday.
DO I NEED TO BRING A HAIR DRYER OR HAIR STRAIGHTENERS?
Most villas have hair dryers but please check with our sales team. Unfortunately we don’t provide hair straighteners so we recommend that you bring these out.