FAQs

As we are not like most hotels or beach resorts, it’s only normal that you would have a few questions about your holiday and how things work. Below is a list of the most common queries we get asked. We have tried to answer as many as possible but if there is something you can’t find an answer to, please get in touch with our friendly sales team who will happily help you with whatever query you have.

Accommodation FAQs

Frequently asked questions about our Peligoni accommodation.

WHAT ARE THE CHANGEOVER DAYS AND HOW LONG CAN I BOOK MY HOLIDAY FOR?

The changeover days are Saturday or Sunday. You will need to contact the London office to find out which accommodation offers which changeover day. Bookings in high season must adhere to our weekly changeover days.

ARE THERE BATHROOM PRODUCTS IN THE VILLA?

Some villas provide complimentary toiletries. You can check the facilities list on your accommodation page on our website.

IS THERE WIFI?

There is WiFi in all our accommodation and also at the club. However, please remember this is a small island in Greece. It can be unpredictable and it’s not fast enough to stream films or games but fine for emails and browsing as long as you manage your expectations.

WHERE DO I FIND DIRECTIONS TO THE VILLA?

We ask that all guests head to the club to check-in first. We will send you directions to the club prior to your holiday and there will be someone at the airport to assist you further if needs be. You can also find instructions here.

WHICH VILLAS ARE WALKING DISTANCE TO THE CLUB?

Figari, Harry’s House, Kostas, Mimis, Emerald Villas Small and Medium, and also Takis. If you have children, we strongly recommend you hire a car due to the heat and the steep Peligoni driveway.

DO YOU HAVE HAIRDRYERS OR HAIR STRAIGHTENERS?

Please check your accommodation facility list on the website. All facilities will be listed.

Activities FAQs

Frequently asked questions about activities at Peligoni.

WHAT IS RECOMMENDED TO BOOK IN ADVANCE?

Watersports and paddlesports packages, water skiing and wakeboarding sessions, trips on our vintage yacht Odyssey, Storck racing bikes, villa hosts and the crèche. They always fill up and we don’t want disappointed guests.

WHAT IS THE WEEKLY AGENDA?

It varies hugely across the season. The sales team can give you all the details and you can view some example agendas below.

SEE WEEKLY EXAMPLE AGENDA

Arrival FAQs

Frequently asked questions about arrivals at Peligoni.

WHAT DO I DO WHEN I ARRIVE?

Whether you have hired a car or arranged for a taxi, we require that all guests head to the club first to check-in. The check-in time is from 4pm and you will normally arrive before then. We suggest you bring a change of clothes or a day bag, change at the club and enjoy the facilities. Once your accommodation is ready, we will come and find you and take you to your accommodation.

ARE THERE DRIVING DIRECTIONS TO PELIGONI?

We will send you driving directions prior to your arrival at the club. There will also be a member of staff to greet you at the airport* and can offer extra help with the directions should you need them.

*Please note that some late-night flights might not be greeted at the airport.

WHAT DOCUMENTATION DO YOU REQUIRE WHEN I ARRIVE?

You will be sent a disclaimer form which we need filled in and then each tab set up needs a credit/debit card as a guarantee.

DO I NEED TO BRING BEACH TOWELS?

We have these at the club however we kindly ask that you don’t take them off site. They work on a token basis. Each guest will be given two chips and they are swapped for towels each day. At the end of the day when you have finished with the towels we kindly ask that they are returned to the towel shack and your tokens will be returned ready for you to use the following day.

DO I NEED MONEY AT THE CLUB?

Everything can be put on your tab and paid at the end of the week. You can, however, pay by card or cash as you go along if you prefer.

HOW DO I PAY MY TAB?

When checking out of the club on your departure day you can settle your tab at reception.*
*We accept most major credit cards however we do not accept AMEX.

Car Hire FAQs

Frequently asked questions about our car hire for your Peligoni holiday.

DO I NEED TO BOOK A CAR OR A TAXI?

We strongly recommend that you hire a car, especially if you have smaller children as there is no protection from the sun and during the summer the Peligoni hill can be quite uncomfortable to walk. Please note that although we do offer a driver service, this should not be looked at as an alternative to hiring a car. At busy times of the day and night, there might be a long wait until a driver is available.

HOW DO I BOOK A CAR AND PICK IT UP?

Using our online Guest Hub, just fill in the form and we will confirm the car for you. You can either pick up the car from the airport or for a small charge, we can have the car delivered to the club for you.

HOW CAN I GET HOME IF I HAVE HAD A LONG LUNCH/NIGHT AND ON PARTY NIGHTS?

We offer a complimentary driver service between 7am – 11am and 4pm – 12am. To provide freedom from driving and the flexibility to enjoy your holiday as you wish. After hours lifts are available from 12am – 1am or 2am on party nights however, there is a charge of 25€  (35€ after 2am) per villa drop off in this period.

DO I NEED TO HIRE A CAR IF I CAN USE THE DRIVER SERVICE?

We’re afraid the driver service is not to be relied on as an alternative to car hire.

Flights FAQs

Frequently asked questions about our flights to Zakynthos.

WHICH AIRLINES FLY TO ZAKYNTHOS/ZANTE?

On Saturdays, British Airways, EasyJet, Thompson, TUI and Jet2 all fly direct to the island from London Airports. On Sundays, the two main airlines that fly are EasyJet and Thompson. There are other airlines, so we recommend you look on skyscanner.net. If you are flying from another Greek island it’s worth looking at Sky Express for easy, quick and good value flights to the island.

WHAT IS THE AIRPORT CALLED?

Zakynthos or Zante – Airport Code ZTH

Food & Drink FAQs

Frequently asked questions about our Food & Drink at Peligoni.

CAN I ORDER SHOPPING TO MY VILLA?

Yes you can. Please head to our Guest Hub on our website and fill out the form. We kindly ask you to fill out this form at least 72 hours prior to your arrival. Any requests made after that time, may not be accepted or delivered. If you wish to order shopping or a hamper when you are at the club, please order at reception at least 24 hours prior to the day you would like the shopping.

DO YOU HAVE CHEFS WHO COME TO THE VILLA?

Villa Hosts can prepare dinners for you for during the day or on any evening. Hosts will arrive at your villa at a chosen time, set up the table, cook, serve and clear up. These can be booked via our Guest Hub.

WHAT OTHER IN-VILLA FOOD OFFERINGS DO YOU HAVE?

We offer hampers if you want to have breakfast, lunch or dinner delivered and don’t want us to cook or serve. These can be ordered in advance with our team in the London office or via our Guest Hub.

WHAT OPTIONS ARE THERE FOR EATING OTHER THAN THE CLUB?

There are some fantastic options that we recommend, which can be arranged by our reception team. If you are looking to eat at your villa, we can prepare and deliver hampers for you or one of our villa hosts to cook. If you are landing after 6.30pm in the evening, we recommend a welcome hamper that we can deliver to your villa. We also have The Deli Kitchen only a short 5-minute walk from the club which provides early morning pastries to evening pizzas overlooking the sea. We can also recommend some local restaurants that are popular, which can also be booked through the reception team.

WHAT ARE THE FOOD OPTIONS FOR CHILDREN?

Children are welcome to dine at the club and with firm family favourites on the menu, we really encourage family dining in our restaurant. For our little travellers, if your child has a crèche space, new for 2020 we will be offering supper around 4.30pm – 5pm, meaning parents are free to pick up children a little later. During high season, we will be offering an early supper for children aged 4 – 7 years. Our special Kids’ Supper Club will take place three days a week and will be supervised by a member of the Peligoni team.

Membership FAQs

Frequently asked questions about our weekly Membership

DO I HAVE TO GET MEMBERSHIP TO USE THE CLUB?

Yes, each person in the booking needs to get membership to the club. Watersports, paddlesports and motorised watersports are optional and at an additional cost. Please note that memberships are only offered to guests that have booked a Peligoni holiday via our London office. We limit the number of memberships that are sold for any given week and these must be purchased in advance.

WHAT DOES MEMBERSHIP INCLUDE?

Your membership includes entry to the club and the use of all the land-based facilities. These facilities include (but are not limited to) use of the tennis court, sunbeds, the pool, towels, group yoga and fitness lessons, bike rides, children’s activities with Sharky & George, our concierge and our driver service at allocated times and some events. Various additional services such as the spa, food and drink, tennis lessons, some motorised watersports* and excursions are an additional cost. For full details and to check exactly what is included, please ensure you speak to the London office to clarify any questions you may have.

*You can purchase a motorised watersports membership upgrade (The Ski Pass) from the London office if you are a keen skier or boarder.

HOW DO THE WATERSPORTS PACKAGES WORK?

At the time of booking you will be asked if you want to get a sailing or paddlesport upgrade on top of your membership. A paddlesport upgrade allows you to use all the kayaks and paddleboards. The full watersports upgrade allows you to use the kayaks, paddleboards, windsurf boards and sailing boats all week. These packages also include all instruction and safety equipment. These packages can only be purchased on a weekly basis. Daily packages are not available at any time. You can also purchase a motorised watersports membership upgrade known as The Ski Pass. This allows you to spend as much time on the water as possible, for as little as possible.

CAN I UPGRADE WHEN I GET TO THE CLUB?

We only sell a limited number of paddlesport, sailing and motorised watersports packages so we highly recommend that you purchase them at the time of booking to avoid disappointment. Should we be full at the time of booking, please do ask to be put on our waiting list.

CAN I HAVE A BALLPARK FIGURE OF WHAT THIS HOLIDAY MIGHT COST ME?

You can, however this is dependent on many factors both prior and during your holiday. Every accommodation page has an individual quote calculator which combines the cost of the accommodation, dates of stay, and adult memberships based of the size of your party. This will alter depending on the ages of your guests and we advise speaking to a member of our team about when you’d like to come and what you are looking for. They will send detailed quotes to you.

Payments & Cancellations FAQs

WHAT DO I HAVE TO PAY FOR IN ADVANCE?

If you are booking more than three months prior to your arrival you will need to pay 25% of the accommodation cost as well as the total cost of memberships and additional upgrades on the booking. Any additional extras added to your booking need to be paid for at the time of the request. Three months prior to arrival, the balance of the accommodation will be required. For all bookings made within three months of your arrival, the full balance will be required at the time of booking.

WHAT’S THE CANCELLATION POLICY?

For all activities and extras requested and paid for in advance, we have a strict Cancellation Policy in place. Please read this carefully before you make any bookings. Our London office can answer any questions you may have.

Crèche & Childcare FAQs

Frequently asked questions about the Crèche & Childcare at Peligoni.

IS THERE IN-VILLA BABYSITTING AND HOW MUCH IS IT?

Yes, there is and it can be booked at Reception. We charge 20€ per hour but this price is subject to change.

WHAT SORT OF CHILDREN’S ACTIVITIES/CRÈCHE FACILITIES DO YOU HAVE?

We have a crèche for the very little ones starting from three – four months up to four years old. Our brilliant qualified nannies will look after them during the day and babysit in the evening if you wish. Crèche spaces are sold on a weekly basis only and are not included in your membership. They are subject to availability so definitely best to book early! Peligoni’s childcare team work alongside Sharky & George to create and run our fantastic children’s activity programme for guests aged between four and twelve years old. Activities are put on for all ages during the summer with Sharky and George joining us for the May Half Term week and also in July and August. We offer a flexible service with a few hours of activities in the morning and a few hours of activities in the afternoon. The cost of the children’s activity programme is included in the membership. It does not include sailing or windsurfing lessons but the activities are as water based as possible.

Watersports FAQs

Frequently asked questions about our weekly Watersports Upgrades.

ARE MOTORIZED WATERSPORTS INCLUDED IN MY FULL WATERSPORTS PACKAGE?

We offer a motorised watersports membership upgrade called The Ski Pass*. Our Ski Pass has been designed to allow keen skiers and boarders to spend as much time on the water as possible, for as little as possible. This upgrade can be purchased with the team in the London office prior to your arrival at the club.

*Inflatables are not included in this membership.

DO YOU OFFER GROUP SAILING & WINDSURFING LESSONS?

Yes we do. They run every day depending on the weather. It’s a great way of meeting other guests and getting the children together. We also offer progression lessons for adults.

CAN WE SCUBA DIVE AT THE CLUB?

No, mainly due to a lack of marine life, the island is not renowned for scuba diving. There is a small centre at the very south of the island, about an hour and a half’s drive from the club.