FAQs

As we are not like most hotels or beach resorts, it’s only normal that you would have a few questions about your holiday and how things work. Below is a list of the most common queries we get asked. We have tried to answer as many as possible but if there is something you can’t find an answer to, please get in touch with our friendly sales team who will happily help you with whatever query you have.

Flights FAQs

Frequently asked questions about our flights to Zakynthos.

WHICH AIRLINES FLY TO ZAKYNTHOS/ZANTE?

On Saturdays, British Airways, EasyJet, Thompson, TUI and Jet2 all fly direct to the island from London Airports. On Sundays, the two main airlines that fly are EasyJet and Thompson. There are other airlines, so we recommend you look on skyscanner.net. If you are flying from another Greek island it’s worth looking at Sky Express for easy, quick and good value flights to the island.

WHAT IS THE AIRPORT CALLED?

Zakynthos or Zante – Airport Code ZTH

Car Hire FAQs

Frequently asked questions about our car hire for your Peligoni holiday.

DO I NEED TO BOOK A CAR OR A TAXI?

We strongly recommend that you hire a car, especially if you have smaller children as there is no protection from the sun and during the summer the Peligoni hill can be quite uncomfortable to walk.

HOW DO I BOOK A CAR AND PICK IT UP?

Using our online Guest Hub, just fill in the form and we will confirm the car for you. You can either pick up the car from the airport or for a small charge, we can have the car delivered to the club for you.

Membership FAQs

Frequently asked questions about our weekly club membership.

I’M NOT A MEMBER, HOW DO I GET MEMBERSHIP?

  • Memberships are sold on a weekly basis.
  • Memberships are purchased for each person in your party at the time of booking.

HOW MUCH ARE MEMBERSHIPS AND WHAT DO THEY INCLUDE?

  • Membership includes entry to the club and use of all the land-based facilities.
  • For a full list of prices and breakdown of what’s included please click here.

WHAT WATERSPORTS UPGRADES ARE AVAILABLE?

  • Paddlesports upgrade which includes use of the kayak and stand-up paddlesports equipment.
  • Full watersports upgrade which includes use and tuition of the sailing, windsurf, kayak and stand-up paddlesports equipment.
  • Waterskiing and wakeboarding can be booked on an ad hoc basis throughout your holiday.

CAN I PURCHASE DAY MEMBERSHIPS?

  • No, our memberships are sold on a weekly basis.

DO I NEED MEMBERSHIP TO ENTER THE CLUB?

  • Yes, you must have membership to use our facilities.

CAN I ADD MORE MEMBERSHIPS AFTER I BOOK?

  • We sell a limited number of memberships per week regardless of villa capacity, so please check with us before inviting additional people.

CAN I UPGRADE WHEN I GET TO THE CLUB?

  • Only if there are upgrades available. We sell a limited number of upgrades and during the peak season weeks, we are typically full.

DOES IT GET BUSY (WILL I HAVE TO FIGHT FOR A SUNBED)?

  • We limit our memberships for each week to keep a great atmosphere at the club, but never too crowded.

Accommodation FAQs

Frequently asked questions about our Peligoni accommodation.

WHAT ARE THE CHANGEOVER DAYS AND HOW LONG CAN I BOOK MY HOLIDAY FOR?

The changeover days are Saturday or Sunday. You will need to contact our UK office to find out which accommodation offers which changeover day. Bookings in Peak Season season must adhere to our weekly changeover days.

ARE THERE BATHROOM PRODUCTS IN THE VILLA?

Some villas provide complimentary toiletries. You can check the facilities list on your accommodation page on our website.

IS THERE WIFI?

There is WiFi in all our accommodation and also at the club. However, please remember this is a small island in Greece. It can be unpredictable and it’s not fast enough to stream films or games but fine for emails and browsing as long as you manage your expectations.

WHERE DO I FIND DIRECTIONS TO THE VILLA?

We ask that all guests head to the club to check-in first. We will send you directions to the club prior to your holiday and there will be someone at the airport to assist you further if needs be. You can also find instructions here.

WHICH VILLAS ARE WALKING DISTANCE TO THE CLUB?

Figari, Harry’s House, Kostas, Mimis, Emerald Villas Small and Medium, and also Takis. If you have children, we strongly recommend you hire a car due to the heat and the steep Peligoni driveway.

DO YOU HAVE HAIRDRYERS OR HAIR STRAIGHTENERS?

Please check your accommodation facility list on the website. All facilities will be listed.

Food & Drink FAQs

Frequently asked questions about our Food & Drink at Peligoni.

CAN I ORDER SHOPPING TO MY VILLA?

Yes you can. Please head to our Guest Hub on our website and fill out the form. We kindly ask you to fill out this form at least 72 hours prior to your arrival. Any requests made after that time, may not be accepted or delivered. If you wish to order shopping or a hamper when you are at the club, please also visit the Guest Hub.

WHAT OTHER IN-VILLA FOOD OFFERINGS DO YOU HAVE?

We offer arrival and breakfast hampers with children’s menus too. These can be ordered in advance with our UK team or via our Guest Hub.

WHAT OPTIONS ARE THERE FOR EATING OTHER THAN THE CLUB?

There are some fantastic options that we recommend which can be arranged with our Reception. If you are looking to eat at your villa, we can prepare and deliver hampers for you to cook. If you are landing after 6.30pm in the evening, we recommend an Arrival Hamper that we can deliver to your villa. We also have The Deli Kitchen only a short 2-minute drive from the club which provides early morning pastries to evening pizzas overlooking the sea. We can also recommend some local restaurants that are popular, which can also be booked at Reception.

WHAT ARE THE FOOD OPTIONS FOR CHILDREN?

Children are welcome to dine at the club and with firm family favourites on the menu, we really encourage family dining in our restaurants. For our little travellers, if your child has a crèche space, we offer supper around 4.30pm – 5pm, meaning parents are free to pick up children a little later. During Peak Season, we offer an early supper for children aged 4 – 10 years. Our special Kids’ Supper Club will take place three days a week and will be supervised by a member of the Peligoni team.

Arrival FAQs

Frequently asked questions about arrivals at Peligoni.

WHAT DO I DO WHEN I ARRIVE?

Whether you have hired a car or arranged for a taxi, we require that all guests head to the club first to check-in. The check-in time is from 4pm and you will normally arrive before then. We suggest you bring a change of clothes or a day bag, change at the club and enjoy the facilities. Once your accommodation is ready, we will come and find you and take you to your accommodation.

ARE THERE DRIVING DIRECTIONS TO PELIGONI?

We will send you driving directions prior to your arrival at the club. There will also be a member of staff to greet you at the airport* and can offer extra help with the directions should you need them.

*Please note that some late-night flights might not be greeted at the airport.

WHAT DOCUMENTATION DO YOU REQUIRE WHEN I ARRIVE?

You will be sent a disclaimer form which we need filled in and then each tab set up needs a credit/debit card as a guarantee.

DO I NEED TO BRING BEACH TOWELS?

We have these at the club however we kindly ask that you don’t take them off site. They work on a token basis. Each guest will be given two chips and they are swapped for towels each day. At the end of the day when you have finished with the towels we kindly ask that they are returned to the towel shack and your tokens will be returned ready for you to use the following day.

DO I NEED MONEY AT THE CLUB?

Everything can be put on your tab and paid at the end of the week. You can, however, pay by card or cash as you go along if you prefer.

HOW DO I PAY MY TAB?

When checking out of the club on your departure day you can settle your tab at Reception. We accept most major credit cards however we do not accept AMEX.

Watersports FAQs

Frequently asked questions about our weekly Watersports Upgrades.

ARE MOTORISED WATERSPORTS INCLUDED IN MY FULL WATERSPORTS PACKAGE?

We offer a motorised watersports membership upgrade called The Ski Pass*. Our Ski Pass has been designed to allow keen skiers and boarders to spend as much time on the water as possible, for as little as possible. This upgrade can be purchased with our UK team prior to your arrival at the club.

*Inflatables are not included in this membership.

DO YOU OFFER GROUP SAILING & WINDSURFING LESSONS?

Yes we do. They run every day depending on the weather. It’s a great way of meeting other guests and getting the children together. We also offer progression lessons for adults.

CAN WE SCUBA DIVE AT THE CLUB?

No, mainly due to a lack of marine life, the island is not renowned for scuba diving. There is a small centre at the very south of the island, about an hour and a half’s drive from the club.

Crèche & Childcare FAQs

Frequently asked questions about the Crèche & Childcare at Peligoni.

HOW MUCH DOES IT COST?

The crèche is priced on a per child per week basis, at £455 and £385 for The Deli crèche. This price includes lunch and dinner.

CAN I LEAVE MY BABY AT THE CRÈCHE & LEAVE THE CLUB?

Parents of children with weekly crèche membership may leave their child with us if they are going on a Peligoni excursion such as a Yacht trip or a Shipwreck visit. Parents with children in The Deli crèche are allowed to be at the club. We will not accept children if you are off-site or in your accommodation.

WHAT ACTIVITIES WILL MY CHILD DO IN THE CRÈCHE?

Your little ones will go on small adventure walks, take part in all sorts of ball games, tower building and plenty of sandpit fun. They’ll explore mark making with various objects and materials, create little masterpieces with paints and chalks, and enjoy a whole host of messy play involving jelly and wonderfully fun homemade gloop! The crèche also hosts regular garden treasure hunts and plenty of music time. View sample crèche agenda here.

WHEN DOES MY CHILD’S CRÈCHE MEMBERSHIP BEGIN?

A crèche space is for 7 days with the first day being the day after your arrival and the final day being the day of departure. If you require the crèche on the day of your arrival, you will need to request this at reception once you have arrived at the club. If there is space in the crèche, we will accommodate.

WHAT ARE THE HOURS OF THE CRÈCHE, HOW FLEXIBLE IS IT? CAN I DROP OFF/PICK UP AT ANY TIME?

We are open between 9am and 6pm every day. You are free to use the crèche however you want and can drop off/pick up your child/children whenever suits you and as many times as you like throughout the day.

WHAT DO YOU SUPPLY IN TERMS OF FOOD?

To make holiday life easier we provide all food whilst children are in the crèche, which means you don’t have to remember to bring anything with you to the club. This includes unlimited fruit and healthy snacks as well as a freshly prepared balanced lunch and kids supper, meaning parents are free to remain relaxed as the evening sets in. We also sell baby food and nappies on our shopping service that can be delivered to your villa.

IS IT AIR CONDITIONED AND SHADED?

There is plenty of shade from many trees and a UV proof outside/inside area. We also have a fully air conditioned inside space with a dedicated sleep room so our youngest guests can have a peaceful nap.

DO THE CHILDREN STAY IN THE CRÈCHE ALL DAY OR DO THEY GO ON EXCURSIONS?

From time to time, we do like to take them around the club on little adventure trails.

 

Activities FAQs

Frequently asked questions about activities at Peligoni.

WHAT IS RECOMMENDED TO BOOK IN ADVANCE?

Watersports and paddlesports packages, waterskiing and wakeboarding sessions, trips on our vintage yacht Odyssey, villa hosts and the Crèche. These always fill up and we don’t want disappointed guests.

WHAT IS THE WEEKLY AGENDA?

It varies hugely across the season and our Sales team can give you examples depending on whether you’re travelling in Low or Peak Season.

Payments & Cancellations FAQs

WHAT DO I HAVE TO PAY FOR IN ADVANCE?

If you are booking more than three months prior to your arrival you will need to pay 25% of the accommodation cost as well as the total cost of memberships and additional upgrades on the booking. Any additional extras added to your booking need to be paid for at the time of the request. Three months prior to arrival, the balance of the accommodation will be required. For all bookings made within three months of your arrival, the full balance will be required at the time of booking.

WHAT’S THE CANCELLATION POLICY?

For all activities and extras requested and paid for in advance, we have a strict Cancellation Policy in place. Please read this carefully before you make any bookings. Our UK team can answer any questions you may have.