FAQs

Flights

What airlines fly to Zakynthos/Zante?

On a Sunday  the three main ones are Easy Jet, Thomas Cook and Thompson. But there are other airlines, so we recommend you look on skyscanner.net If you are flying from another Greek island its worth looking at Sky Express for easy, quick and good value flights to the island.

On Saturdays BA now fly direct to Zante on Saturdays from London Heathrow.

What is the airport called?

Zakynthos or Zante – Airport Code ZTH

What are the change over days and how long can I book my holiday for?

The change over days are Saturday or Sunday. You will need to contact the office to find out which accommodation offers which change over day. We can offer 10 nights where possible but on the whole all booking are mainly 1 or 2 weeks.

Car Hire

Do I need to book a car or taxi?

Some of our accommodation is a short walk from the club. The closest is about a 5 min walk. We do recommend hiring a car especially if you have smaller children as it can be hard work walking up the Peligoni hill in the heat.

How do I book a car and pick it up?

Using our online portal, just fill in the form and we will confirm the car to you. You can either pick up the car from the airport or for a small charge, we can have the car delivered to the club for you.

How can I get home if I have had a long lunch/night and party nights…?

We have club drivers who can drive you from the club to the villa and vice versa. They will work all day and until the club closes at night. This driver service is included in your membership and is available to all members. On party nights (Wednesday and Saturday) we offer a taxi service to make sure everyone gets home safely which is a small additional charge.

Membership

Do I have to get membership to come to the club?

Yes, each person in the booking needs to get membership for the club. Watersport and paddle sport upgrades are optional.

How do the watersports packages work?

At the time of booking you will be asked if you want to get a sailing or paddle sport upgrade on top of your membership. These allow you to use the non-motorized equipment and can only be purchased on a weekly basis. Daily packages are not available in advance or at the club.

What does membership include?

Use of all the land based facilities at the club and also entry to the club. Additional services such as the SPA, food, drinks, tennis lessons, waterskiing, wakeboarding and trips are an additional cost.

Do I need money at the club?

No need for money, everything can be put on your tab and paid at the end of the week

Do I need to bring beach towels?

No,. we have these at the club however please don’t take them off site.

How do I pay my tab?

Any credit card (Sadly not AMEX yet) using our machines or online.

Can I upgrade when I am at the club?

You can however this is dependent on availability and it fills up quickly. We only sell a limited number of watersport and sailing packages so we highly recommend to purchase them at the time of booking to avoid disappointment.

Arrival Information

What documentation do you require when I arrive?

You will be sent a disclaimer form which we need filled in and then each tab set up needs a credit card as a guarantee.

What do I do when I arrive?

Whether you have hired a car or arranged for a taxi, we recommend that all guests head to the Club first to check in. Then we’ll escort you to your villa! The check in time is from 4.00pm and you will normally arrive before then. We suggest you bring a change of clothes at the top of your bag, change at the club and enjoy the facilities. Once your accommodation is ready, we will find you and take you up there.

Food & Drink

Do you have chefs that can come to the villa?

Yes we do, we call them villa hosts and they can prepare dinners for you on any evening. Hosts will arrive at your villa at a chosen time, set up the table, cook, serve and clear up. These can be booked via our guest portal. We also offer hampers for breakfast if you just want to have breakfast or dinner delivered and don’t want us to cook or serve.

Should I book restaurants in the area?

There are a few we recommend should you wish to explore. Just ask at reception upon arrival.

Accommodation

Are there bathroom products in the villa?

There are in some, the individual page for the accommodation will give you more details.

Is there WIFI?

All accommodation and the club have WIFI. It is not fast enough to stream films or games but fine for emails and browsing.

Where do I find directions to the villa?

We will send you directions to the club and then drive you up there as soon as it is ready for your arrival.

Which villas are walking distance to the club?

Figari, Harry’s House, Kostas, Mimis, Emerald Villas Small and Medium, Takis, Alico, Juno’s cottage and Panoplagia. Orfos villas at a push. Then again, it depends how far you want to go!

Childcare, Kids & Teens

What childcare facilities can be offered in the villa?

We can offer babysitting in the evening which is booked on arrival.

What sort of children’s club/crèche do you have?

We have a crèche for the very little ones starting from 3 – 4 months up to 4yrs old. Our brilliant qualifies nannies will look after them during the day and babysit in the evening if you wish. You can book an unlimited week (9-6pm each day) or just use the service on an hourly basis. It is subject to availability so definitely best to book early!

The children’s club is for 4 – 12 yr olds and is open all season. We offer a flexible service with a few hours in the morning and a few hours in the afternoon. The activities vary and coming soon will be an example list of activities on the childcare page. During May Half Term and the School Holidays we are joined by Sharky and George who add that special something to our already great club.

The cost of the children’s club is included in your membership.

The children’s club does not include sailing or windsurfing lessons but the activities are as water based as possible.

Is there babysitting, how much is it?

We charge about 20€ per hour

Watersports

Are motorized sports included in my Full Watersport Package?

No, these need to be booked separately. If booked in advance in the UK you need to book a minimum of 1 hr but you get a little discount!

Do you offer group sailing and windsurfing lessons?

Yes we do, every day at approximately 11.00am, its a great way of meeting other guests and getting the children together.

Extra Activties

What is recommended to book in advance?

Waterports & paddlesport packages, Odyssey and the crèche. They always fill up and we hate disappointed guests.

What is the weekly agenda?

It varies hugely and the sales team can give you all the details