Payments & Cancellations FAQs

WHAT DO I HAVE TO PAY FOR IN ADVANCE?

If you are booking more than three months prior to your arrival you will need to pay 25% of the accommodation cost as well as the total cost of memberships and additional upgrades on the booking. Any additional extras added to your booking need to be paid for at the time of the request. Three months prior to arrival, the balance of the accommodation will be required. For all bookings made within three months of your arrival, the full balance will be required at the time of booking.

WHAT’S THE CANCELLATION POLICY?

For all activities and extras requested and paid for in advance, we have a strict Cancellation Policy in place. Please read this carefully before you make any bookings. Our UK team can answer any questions you may have.